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Help Center

Your one-stop resource for everything custom apparel—from expert tips and step-by-step guides to answers for your most frequently asked questions.

Get To know Us ▼
Why StarPrints? Contact a printing pro How i order samples
Getting Started ▼
How is my price is determined How fast can i get my order? If I place a reorder, do I have to submit all of my art again? Can I order different color shirts or different style shirts with my order? How long will it take to get my shirts?
Account ▼
Create a sign-in with email and password. Create a sign-in with Google. "Email not verified" Error
Artwork ▼
What file format should I submit my design in? Can I use hex codes? What should be the size of my artwork?
Printing Basics ▼
Can you print with water-based or discharge inks? Can you discharge print on 50/50 blends and tri-blends? Can you print over seams? Can you print over zippers or pockets? Do you offer any specialty inks such as foil, metallic, glow, and neons?
Products ▼
I don't see the product I'm looking for in your online catalog. Does this mean I can't buy that garment from you? Can I supply my own shirts? What is a basic-fit tee?
Embroidery ▼
Where can I order the best custom embroidery? How do you make a custom embroidery design? What file types can I send my design to you in? How many colors can my embroidered apparel design have? Can I order embroidery on any product?
FullFillment ▼
How do I know if Star Prints Fulfillment is a good fit for me? Is fulfillment a print-on-demand service? I don't have a storefront, I just need to place a bulk order and ship out to individual addresses—should I join fulfillment? Can I fulfill items that are not printed by Real Thread— like stickers, mugs, or other pieces of apparel? Can I provide my own custom packaging?
Payment ▼
How do I go about making payment for my order? How much do I have to pay to get started? If I don't like my shirts, can I return them? What is the 3% under allowance policy and how does it affect the final invoice quantity?
Shipping ▼
I'm local to Central Florida. Can I come pick up my shirts? Can you deliver my shirts if I am local? Do you ship internationally? How will my shirts ship?
Hats ▼
Where can I order the best custom-embroidered hats? How do you make a custom embroidery design? What file types can I send my design to you in? How many colors can my embroidered design have? How much are custom embroidered hats?

Why StarPrints?

At StarPrints, we’re not just in the business of making t-shirts—we’re here to elevate the everyday. For us, people are at the core of everything. They’re not just the who or the how; they’re the why. Every interaction, every design, and every order is rooted in the belief that the simplest moments often carry the most meaning. We believe life’s best memories aren’t made in formal wear—they’re lived in your favorite tee. That’s why we’re committed to creating premium-quality apparel through sustainable practices and thoughtful craftsmanship. Because great products don’t just look good—they feel good, too.